Insurance

We are confident that by using experienced staff and the best possible packing equipment for your removal, we can move your effects safely and securely to their new home.  However, it is always advisable to have insurance in place just in case of the unexpected and there are 2 different options available:

Chiltern Moves Insurance

We can offer a comprehensive insurance policy specifically designed for the removal industry.
Our insurance starts at £50 and will cover up to £25,000 sums insured. If you require a greater level of insurance, this can be revised for you.

For details of insurance cover, please call the office on 0800 612 5060 or read our summary of insurance cover here.

Homes & Contents Insurance

If you currently have Homes & Contents Insurance and will be continuing the same policy in your new home, you may find that your policy will also cover your effects during the removal.
It is best to speak with your insurance provider for further information.

If your policy does cover your removal, your insurance company may want to know who you are moving with and if the company is registered with the BAR (British Association of Removers), which we are.

Late Key Waiver

Occasionally there will be events take place that are out of your control but could mean that we are unable to access your new property at the agreed time.

We would usually expect to be able to access your property by 1.30pm and a waiting time charge of £30 + vat per man per hour may apply should this not be the case.

The Late Key Waiver gives you the flexibility of a three-hour waiting time.

This means our crews will be on site site to unload your belongings until 7pm, or until their allocated working hours under the working time directive have expired, at which time the crew will return all contents to our storage depot and additional costs will apply. Please note: If the removal cannot be completed within the allocated day, a delayed access charge will be applied to complete the removal at a mutually agreed date and time.

For as little as £40 + vat we offer a Late Key Waiver that offers you the peace of mind that should there be a delay beyond your control, you would not be liable for any additional charges.

Please note, subject to completion we would expect our client to arrive promptly at the new property with access keys allowing our crew to immediately unload to your new property.

Removal Cancellation Waiver

Once you have confirmed your removal date and paid your deposit, your booking is then subject to the BAR terms and conditions.

Should there be unforeseen circumstances beyond your control and you need to either postpone or cancel the booking this would be subject to a postponement / cancellation fee.

Our terms and conditions incorporate our position in respect of postponement charges and we would bring your attention to clause 6 (excluding reference to cancellation). In the event that your removal is postponed for any reason between 10 – 5 days prior to the removal date, the charge is 30% of the removal charges. If less than 5 days prior to the removal date, it is 60% of the removal charge.

For as little as £25 + vat we offer a Postponement / Cancellation Waiver, giving you the reassurance that should things not go to plan, there would be no additional fees to pay.

The waiver is subject to the following:

  • The postponement waiver must be purchased at the time of booking. Where a waiver has been purchased, it cannot then be cancelled.
  • Each postponement waiver can only be used once. If waivers are required for subsequent dates, these must be purchased and paid for at the time of each booking.
  • All clients must notify us of their postponement not less than 5 days prior to the commencement of the removal process, this period excludes Saturdays, Sundays and Bank Holidays. Notification of 5 days or less will be subject to our normal terms and conditions as per clause 6.

If you would like any further information regarding the postponement waiver, do not hesitate to contact us.

Where we have used the words “postponement” or “postponed” will equally refer to dates that are either moved forward (i.e. to an earlier date) or moved back (i.e. to a later date).

BAR Code of Practice

Chiltern / Alban / Bedford & Luton Moves has signed up to the BAR Code of practice which covers both private domestic and commercial removals within the UK & Europe. The code sets out the standards that all BAR Members must meet in respect of customer service, fair trading, advertising and complaint handling. Compliance with the Code is mandatory upon all members of the BAR. Its purpose is to maintain and, where necessary, raise standards of practice to ensure that our customer receive the most efficient relocation possible. We particularly draw your attention to section 6 of the BAR Code of Practice relating to Cancellation or Significant Alteration by the Member and the provisions for refunding pre-payments and deposits. For more information, please click here.

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Why Choose Chiltern Moves?

Local & Reliable Over 30 years’ experience Members of the British Association of Removers Free quotes and surveys

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“Just to say thank you for your great service. Ash and Jordan were brilliant. They are friendly helpful and very professional. We couldn’t have asked for more. Thanks again.”

G Bradshaw

“Just wanted to say a huge thanks to Ash, Tyler and Jordan for all their help with the move last Friday 5 Jan They were absolutely brilliant throughout and really helped take the stress off the day! Thanks!”

Emma Talbot

“Thank you very much to John and Paul, who despite getting stuck on the motorway for a few hours still managed to get everything unloaded by midday. Having moved many many times in the last 10 years, Alban Moves has proved to be the most reliable and professional company of the movers I’ve hired.”

Luisa Varela, The Netherlands

“My husband and I just wanted to say a huge big thank you to your team that moved us last Thursday/Friday. John, Kian and the boys were so professional and made the whole process of packing/moving/setting up SO much easier. We will be recommending you to all our friends in the future.”

M Adali

“Just to say thank–you for organising our house move last week. The removal team were really great and so helpful. Just what you need with all the stress of a house move. Special thanks to John and Tyler who are a real credit to you all. Thank-you.”

S Howie

“The detail of work and care and support at a stressful time was unexpected and appreciated. Very professional at all times.”

M Salisbury

“Just to say a massive thank you for everything, you have all been great. Each person we have spoken to and dealt with. The guys doing the move yesterday were fantastic really helpful and polite. Fantastic company all round.”

Ms Streeter

“The service on the day of removal was excellent. The guys worked tirelessly and couldn’t be more helpful to ensure it went as expected.”

G Sciales

“I was extremely impressed with your team that moved us on the day. Both their helpfulness and efficiency are to be commended. When we asked them to move an item around there were no complaints just a happy, helpful face. Also at the end of the move they asked if we were happy with where everything was and if not they would be more than happy to move things to where we wanted. I commend you on an excellent moving experience. You made a difficult & hard job look effortless and like you wanted to help us to move, engaging with us on where things should go. What a brilliant team. Well done!”

D Dreyer

“An amazingly quick and highly efficient service from start to finish in 24 hours. We phoned on the Monday and the team were there 8am as promised on the Tuesday all done by 2pm very happy with the team they were most polite and careful with our belongings, a definite recommendation to friends and family.”

C & S Hunt

“We were very impressed and grateful for all the work you did to help our house move go so smoothly. The packing was done very efficiently and carefully by Richard. On the day of the move, which was handled very well indeed by Richard, Martin and Danny, nothing was too much or too little to ask and they were extremely hard working, courteous and professional. We thought the price was competitive and the overall service was excellent, and we would not hesitate to recommend you to friends or family.”

Jon

“Thoroughly professional from start to finish. Would be more than happy to recommend – and in fact we already have!”

Adrian

“We were very impressed with the speed, courtesy and enthusiasm of the removal team. There was a time delay with the final completion but this didn’t phase the team at all, they just organised more help to unload. Also, very importantly, there was no damage or breakages. We could not be more pleased with the experience.”

J Spurr

“The team on the 2 days of our move were simply excellent hard working courteous and nothing was too much trouble. All were a credit to your business and I couldn’t praise them any higher.”

K Hale

“Thanks to Ash and Graham for making moving day a pain free experience! From the first home survey through to the end of moving day the service received was perfect! I cannot speak highly enough of Bedford Moves!”

J Potts

“The team who came to pack were friendly and experts at their task. They had all fragiles packed and 85% of everything else packed on to van ready for the move 2 days later. On moving day it took them 1 hour to finish loading the van. They arrived at the new house early and even helped the outgoing people who were moving themselves, load their van. Unwrapping is now what takes the time.”

R Cole

“Helped to make a stressful experience a pleasant one, and everyone very friendly and helpful.”

A Greaves

“Please convey our sincere thanks to Richard, and the guys (John and Ash) who did a fantastic job of moving us. They were lovely, very friendly, polite, and nothing was too much trouble for them. They really did work extremely hard with professionalism and fully focusing on the task in hand. After they introduced themselves to us, I felt relaxed for the first time in over four months. Brilliant service. I certainly will recommend the company to anyone requiring a competent removal firm. Thanks also to yourself for answering my ten thousand queries and securing a final removal date for us. You have been brilliant.”

C Aldin

“I wanted to say thank you for the great service I received. The packing and move was done by Joe and Nathan on 13 and 14 March and they made the whole stressful experience much easier. They are a great asset to your team, they were polite professional and very attentive. I was very stressed when they arrived but they soon made me laugh put me at ease. I was amazed how quickly they worked and how fast each room was packed and unpacked at the other end. Nothing was too much bother for either of them and they worked really well as a team and were a pleasure to deal with. My friend is moving house shortly and I have suggested she books the same team with your firm.”

C Purvess

“Your service from start to finish was excellent and I cannot identify any areas for improvement. Your team of Peter, John and Simon were the epitomy of high-class cusstomer service. Prompt, polite and well-presented and they handled the whole process with care. I would recommend them to anyone.”

C Macfarlane

We operate across the whole of Herts, Beds & Bucks